Emergency Department Project at Mercy Fitzgerald Hospital Recognized for Performance Excellence Awards
Mercy Fitzgerald Hospital was recently recognized at Mercy Health System’s second annual Performance Excellence Conference for health innovations and initiatives. Mercy’s internal awards program showcases the projects and initiatives that support the organization’s mission to enhance patient satisfaction, improve quality of care, and create efficiencies.
Mercy Fitzgerald Hospital’s Emergency Department (ED) Efficiency and Patient Satisfaction initiative was honored for its efforts to improve the patient experience. As emergency patient satisfaction is, in-part, correlated with patient wait time and overall length of stay, the initiative sought to improve these measures in order to provide more efficient care and improve the overall patient experience.
Implementation of the initiative led to development of emergency room efficiency strategies such as fine tuning the patient registration process to facilitate rapid registration, improvement of turnaround time on tests and more efficient triage of walk-in patients to ready beds. Through the initiative, Mercy Fitzgerald was able to improve patient satisfaction, the amount of time before patients are seen by first provider and the door to discharge time.
“We congratulate the staff at Mercy Fitzgerald Hospital for achieving impressive, significant and sustained improvements while maintaining near-perfect quality scores in the emergency room,” said David Clark, President and CEO of Mercy Health System.
The team, led by Dr. Anthony Mazzeo, Medical Director of the ED, consisted of staff from the Emergency Department, which included registration staff, technicians, nurses and physicians.