MyHealth@Mercy Patient Portal FAQs

Below you will find answers to some commonly asked questions concerning the website. For technical issues with this website during normal business hours, please contact our office.

1. What is the MyHealth@Mercy Patient Portal?
The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice’s discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online.

2. Who can use the Patient Portal?
Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members’ health information.

3. How secure is the Patient Portal?
All communications between you and your provider’s office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.

You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal.

4. What if my password is stolen?
Change your password immediately by completing one of the following options:

  • Sign in to the Patient Portal, go to Security Settings, and reset your password.
  • Click Forgot your password on the sign-in page and enter your email address to request a password reset email.
  • Contact your provider's office and request a password reset email.

5. What if I forget my password?
On the sign-in page, click Forgot your password and enter your email address to request a password reset email.

6. What if I’m unable to access the Patient Portal?
Please contact your provider's office to register or to verify your information.

7. How do I sign out?
Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost. Note: Do not use a public computer to access your health information.

8. How do I register for the Patient Portal?
To register for the Patient Portal, click the Sign up today link on the sign-in page, then enter your information.

9. How do I sign in to the Patient Portal?
To sign in to the Patient Portal, enter your email address and password on the sign-in page, then click the Sign in button.

10. I have a PIN instead of a password. How do I sign in to the Patient Portal?
We have made our sign-in process easier. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. To do this, you must create a password for your account by clicking the Use your PIN to create a password link on the Patient Portal sign-in page, and following the instructions.

This is a one-time only change; going forward you will simply need to enter your email address and password to sign in.

Additional FAQs can be found in the Patient Portal.